Utilities benefit from customer feedback, whether it is positive or a criticism of issues that need improvement. As long as feedback is given in a constructive manner, it will help the utility provide the customer with the best possible service. Your utility should provide customers an avenue for providing this type of feedback. Many utilities solicit feedback on a regular basis through Customer Satisfaction Forms. If your local utility doesn’t currently solicit feedback, try printing out this example Customer Satisfaction Form and suggest that something similar is made available to your community.
If the problems with your water system are large and complex, and/or your utility has been unresponsive to your concerns, you may have to prepare for a more serious conversation with local leaders. Visit the Engaging in Critical Water Conversations section for guidance on communicating effectively in situations where the stakes are high and emotions may be strong.