Water treatment plant operators and staff may find themselves troubleshooting an amazing variety of complex problems. Technical support in some form is a reality for most utilities, given that it is nearly impossible for a single utility to possess all the specialized technical knowledge required to operate, maintain and continuously upgrade a water treatment plant. Make sure technical support providers have been identified for their service prior to an emergency and that your local management and leadership understand the rationale behind using technical support. Utility staff knowing they are not alone in their effort to provide for their people can makes all the difference. Below is a list of organizations that offer technical support to operators in different regions. Coming soon Interactive map of Water Utility Support Resources.
- Inter Tribal Council of Arizona (ITCA) – Technical Assistance: This program offers a wide variety of technical assistance free of charge (while funding is available) that may be accomplished through onsite visits, and phone or email communication. Visit their website or view their ITCA Tribal Water Systems Technical Assistance Fact Sheet to learn more about the kinds of assistance that they offer. Relevant Region: Nationwide.
- Alaska Rural Utility Collaborative (ARUC): This collaborative provides trainings, management and operations support, billing and hiring guidance, and other technical assistance to its 27 member communities. A minimum of one year of participation in the Assisted Billing program is required in order for a community to become eligible for full membership in the collaborative. Relevant Region: Alaska.
- Tribal Utility Support, Alaska Native Tribal Health Consortium: ANTHC partners with communities to support water and wastewater systems in rural Alaska.
- WaterOperator.org – Tribal Assistance Providers: This website has compiled a comprehensive list of organizations who provide Tribal assistance, including: federal providers, regional and local providers, and Tribal organizations.