Understanding Owner, Manager and Operator Roles
Systems typically function at their best when all stakeholders, including board members, owners, managers, operators and even customers, have clearly defined roles. Everyone is able to perform at their best when they know what is expected of them. Of course roles will vary from one community to the next depending upon the management model employed and the type of stakeholders groups present there. The table below will give you an idea of the roles and responsibilities attributed to the most common water system stakeholder groups. The resources following the table will offer more in depth information on the role of each stakeholder group in supporting a typical community water system.