For Utility Workers

Providing clean water and sanitation services to your community is no easy task! This tremendous responsibility requires specialized technical knowledge, problem solving skills, motivation to serve and patience. As a member of the water utility staff, it is essential that you are supported and provided the proper training, compensation and materials needed to do your job. In this section you will find resources that will connect you with training opportunities and technical assistance and help you to address customer concerns while improving your ability to meet customer needs.

Some water utilities are self managed, while others are managed by local leadership. The resources in this section are geared towards the operators and support staff working directly with the water/sewer system. If you are part of a water utility that operates autonomously, managing your operations, please see the the Resources for Local Leadership for additional resources geared toward water system owners and managers. 

After you’ve reviewed the General Action Planning Resources, click on the link below for a printable checklist of common concerns and goals for water utility staff or click on the the specific concern or goal listed below to learn more.